Need to cancel an order? You’re giving the privilege!
If you’re no longer require a collection that you have booked via EasyParcel, we can get your booking cancelled and the credits you have paid to us refunded back to your account.
You’ll get refund on cancellation when
Missed Pick Up
Mistakenly Selected Wrong Courier
Inaccurate Parcel Weight
Customer Canceled Order
3 Simple Ways To Cancel Your Collection
It’s the most simple and express way for you to cancel the order that you no longer needed. With this manual way, the status of parcel will automatically update on your dashboard without worrying missed any reply from our support team, which may resulted in no refund from courier company. Cheers!
Urgent to cancel your order? Just drop a line for our support team via Live Chat, which is open from Monday to Friday 10am to 6pm (exclude public holiday) and they will be able to notify the courier company to make the collection to not come and take your item.
If you’ve purchased extra insurance or instant pay for your booking, here’s your way for cancellation. Send us an email at firstname.lastname@example.org with tracking number and reason for cancellation. From here, you might experience late reply as our support team might need more time to cancel your insurance / payment with third parties.